What is our minimum to come out?

  • we can come out for only 2 hours or £24

How do I get started?

Do you work in teams?

Yes. We have found that 2 person teams work best for maintenance cleans and 3-4 person teams if you opt for an initial deep and detailed cleaning. With 2 person teams, we don’t “move in” when we clean. We get the job done efficiently and effectively in the minimum amount of time it takes to complete a quality cleaning job. Also, teams don’t get “burnt out” on your home like single cleaners can.

Will the same team clean each and every time?
We always try to have the same 2-person team clean your home every time. It is important for us to have the team get to know your home and your specific cleaning plan.

Do I need to provide cleaning products or tools for you to use?

  • We provide all the cleaning supplies, vacuums, and mops to do the job
Why should we choose you to clean our house?
  • We are Fully Insured; We are locally owned and operated; we let you pay by credit card(coming soon), we actually train our employees!; we screen our cleaners; we provide online booking system; we provide a simple pricing model that anyone can figure out; we provide discounts and benefits for recurring members.
  • Our approach is one of a more personal touch to house cleaning versus having a crew of 3 or 4 new people in your home every week
  • All of our cleaners speak English and you can tell us who you prefer or not prefer in your home too
What should I do to prepare for a cleaning?
  • We ask that you simply make all the rooms you want us to clean clutter free.  Otherwise, we may not be able to clean them to our fullest ability
What if I am not happy with a clean?
  • Let us know within 24 hours and we will come back out and re-clean the missed areas at no additional cost
  • We do not refund monies due to the objective or gray nature of house cleaning

Do I need to be at the house when you show up?

  • Absolutely not.  Our arrival times have a buffer of 30 minutes for ‘traffic delays’ so we would hate for you to be waiting around for us.  However, we don’t mind at all if you are in your own house
  • If you are a talker, just keep in mind that it could slow down are cleaners sometimes

Do I Need to Be at Home During the Cleaning Services?
You don’t have to be home but should feel comfortable staying at home if you choose. If you provide us with keys and security codes, we keep them in a safe in our office.  The day of your scheduled cleaning, your key is matched to your job ticket. Please refer to our Cancellation Policy should TotalClean be unable to access your home.

How Do I Pay for Your Services?
TotalClean gladly accepts the following forms of payment: BACS, cash or check. Payment is due at the time of service. One-time cleaning also require payment on the day. A £25.00 fee is applied to all returned checks.


How do I get an estimate & book an appointment?
  • Our Pricing page will help you determine the required hours or you can call us at 01202 50 90 91 and we can help you determine this together
  • By using our online booking system here

What is our cancellation policy?

  • We simply ask that you inform us at least 24 hours prior to avoid our minimum fee of £25

I have tried several cleaning companies and they all are terrible.  Are you any different?

  • We have a joke around here that one should not be looking for a great cleaning company but just the best one of all the terrible ones
  • Turnover rates are high so many owners don’t want to train. We still invest this time/money into our cleaners anyways.
  • The industry is lacking the proper software to manage the complexity ( we are in the process of launching our very own cleaning software and app in 2015!)
  • Many customers do the “one-and-done” – we have almost 10 cleaners and some are new and others been with us a long time.  We recommend trying a company 2-3 times before giving up
  • Are you doing your part?  What we mean is that it is important to declutter your home first (or add it to your account so we can do it for you)
  • Our owners have had retail, accounting, marketing, management, college and technology experience before starting TotalClean.  Most owners of cleaning companies do not.  This allows us the ability to use technology and better business practices to our advantage.

How do I update by Billing info?

  • Trough our website. Coming soon…

How do I reschedule or cancel an future appointment?

  • Through our website. Coming soon…

How do I send feedback about my cleaning experience?

  • Through our website. coming soon…